Care and Maintenance Service

La Nuova Apparelmaster


We have engaged the services of La Nuova Apparelmaster as our partner to provide aftercare maintenance and repairs for our structural garments. Established in 1959, La Nuova Apparelmaster specializes in laundry and repair services of PPC to industry, fire, and police authorities throughout New Zealand.

La Nuova Apparelmaster in partnership with Pacific Helmets can perform the following functions:

  • Arrange collection and delivery of garments requiring laundering and/or repair from any authorized premises on a weekly basis.
  • Apply barcode technology and/or RFID chipping for track and trace including history, garment usage, wash count and repair detail.
  • Clean all PPC including wildland, rescue and structural ensembles as per manufacture’s specification.
  • Repair ensembles including hook and loop, button or zip damage, replacing of reflective tape, moisture barrier repair, patching, graphic renewal, loops, hooks and fixture replacement, pocket repairs and additions. Repairs are carried out using fabric that is tested to meet or exceed the garments original AS/NZS 4967:2009 certification and AS/NZS 4824:2006.
  • Alterations when and if necessary.
  • Provide customer services assistance help line via email and phone as and when required.


La Nuova Apparelmaster employs 70 staff, operates two dry cleaning sites, ten self-service laundromats, and a 2,500m2 large scale laundry and repair operation in Inglewood, Taranaki processing over 50 tonne of laundry per week. Most sites have full capabilities for cleaning and repairing garments and can operate independently of each other. Each centre also carries excess wash, decontamination and repair capacity for unexpected and peak demand incidents for the emergency services.

La Nuova Apparelmaster offers a unique combination of parts on hand and the expertise of repairers who have been trained specially to repair garments to AS/NZS standards: 4697:2009 and 4602:2. The processes carried out by La Nuova Apparelmaster for repair of operational PPE has been developed by Shanghai Zanray in conjunction with the raw material suppliers including Stedair and PBI. Shanghai Zanray is a Stedair and PBI licence holder and have shared their knowledge and expertise of the maintenance of these fabrics with La Nuova Apparelmaster.

Typical repairs include the unpicking, removal, and complete replacement of the liner from stock, re-application of heat seam sealing tape, patching and stitch re-sealing as necessary. High visibility fabric is patched and replaced using fabric that meets the garments’ original AS/NZS 4602:2 standard. Reflective tape is tested for conspicuity and can be re-stitched or replaced by La Nuova Apparelmaster as necessary.